Privacy policy

Privacy Policy

Last Updated: October 20, 2026

Azenta, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our store at id21jj-a7.myshopify.com.

1. Information We Collect

When you browse our store or purchase pet supplies from us, we collect several types of information:

  • Personal Identity & Contact Information: Name, billing address, shipping address, email address ([email protected] for communications), and phone number.

  • Payment Data: Credit card details, payment processor tokens, and billing verification details. (Note: Payment transactions are processed securely through encrypted third-party payment gateways like Shopify Payments or PayPal; we do not store raw payment card data on our servers).

  • Order & Transaction History: Details about the products you purchase (e.g., Pet Grooming Brushes, Water Bottles), order history, and interactions with customer support.

  • Device & Usage Data: IP address, browser type, device information, time zone, cookies, and browsing patterns on our website.

2. How We Use Your Information

We utilize your information to provide a seamless pet shopping experience, specifically to:

  • Fulfill and deliver your orders for pet products.

  • Process secure payments and prevent fraudulent transactions.

  • Communicate order updates, shipping notifications, and tracking details.

  • Provide responsive customer support through our representative, joel vedasrte.

  • Improve our Shopify store navigation, product offerings, and customer services.

  • Comply with legal and financial reporting obligations.

3. Cookies and Tracking Technologies

Our Shopify platform uses cookies and similar technologies to enhance user experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your web browser settings; however, doing so may limit certain features of our online store.

4. Sharing Your Personal Information

We value your trust and do not sell or rent your personal information to third parties. We only share necessary data with trusted service providers who enable us to operate our store, including:

  • Shopify: Our e-commerce hosting platform.

  • Payment Processors: To securely authorize transactions.

  • Fulfillment & Logistics Partners: Logistics and postal services to deliver packages to your doorstep.

  • Legal Compliance: When required by applicable law, regulation, court order, or legal process.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal data. Our site utilizes SSL (Secure Sockets Layer) encryption to secure data transmitted during checkout.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data.

  • Opt-out of marketing communications at any time.

To exercise these rights, please contact our privacy compliance team at [email protected].