Refund policy

Return and Refund Policy

Last Updated: October 20, 2026

At Azenta, Inc., we believe that happy pets make happy homes. We want both you and your furry friends to be completely delighted with your purchase. Whether you’ve ordered our ergonomic Pet Grooming Brush, effective Deshedding Gloves, or On-the-Go Portable Pet Water Bottles, we stand behind the quality of our pet supplies.

30-Day Happiness Guarantee

If you or your pet are not entirely satisfied with your order, we offer a hassle-free 30-day return window. You have 30 days from the date you receive your shipment to request a return or exchange.

Return Eligibility Criteria

To be eligible for a return and full refund:

  • The item must be in its original condition—unused, unwashed, and free from pet hair, dirt, or signs of wear.

  • The product must be returned in its original packaging, including all accessories, tags, and instructions.

  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

Note: For hygiene and sanitation reasons, pet grooming products (such as brushes and deshedding gloves) or water bottles that show signs of heavy use or contamination with pet bodily fluids cannot be accepted for return unless defective upon delivery.

How to Initiate a Return

  1. Submit a Request: Contact our Customer Experience Team at [email protected] within 30 days of receiving your package. Please include your Order Number, the product(s) you wish to return, and the reason for the return.

  2. Receive Instructions: Our support representative (Attention: joel vedasrte) will review your request and provide a Return Merchandise Authorization (RMA) along with detailed mailing instructions.

  3. Package Your Item: Securely pack the item in original or durable packaging to prevent damage during transit.

  4. Ship the Parcel: Send your return package to our designated physical fulfillment address:

    Azenta, Inc. – Returns Department

    1612 Centeno Ln

    Laredo, TX 78046

    United States

Please note: Customers are responsible for paying their own return shipping costs unless the return is due to a seller error (e.g., defective item, damaged product, or wrong item shipped).

Damaged, Defective, or Incorrect Items

We take great care in packaging your pet essential items. However, if your pet water bottle arrives cracked or your deshedding gloves have manufacturing defects:

  • Inspect your order immediately upon arrival.

  • Contact us at [email protected] within 48 hours of delivery.

  • Include clear photos or a short video demonstrating the defect or damage.

  • We will promptly dispatch a replacement free of charge or issue a full refund.

Refunds Process

Once your returned item is received and inspected at our Laredo facility:

  • We will send you an email notification confirming receipt.

  • We will inform you of the approval or rejection of your refund based on item condition.

  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5–10 business days, depending on your financial institution.

Order Cancellations & Modifications

If you need to change or cancel an order, please email us as soon as possible. Because we aim to process and ship orders swiftly, we can only cancel or modify orders that have not yet entered the fulfillment process.