Shipping policy
Shipping Policy
Last Updated: October 20, 2026
At Azenta, Inc., we know how excited you and your furry companions are to receive your new pet gear! We work diligently to package and ship your items safely and efficiently.
Shipping Rates & Delivery Offers
We keep our shipping rates transparent and affordable for all pet owners:
| Order Total | Shipping Fee | Estimated Delivery Time |
|
Orders $10.00 USD and Over |
FREE SHIPPING |
3 – 7 Business Days |
|
Orders Under $10.00 USD |
$5.99 USD (Standard Flat Rate) |
3 – 7 Business Days |
Order Processing Time
-
Standard Processing: All orders are processed and prepared for shipping within 1 to 2 business days (excluding weekends and statutory holidays).
-
Order Tracking: As soon as your order leaves our facility in Laredo, TX, you will receive an automated shipping confirmation email containing your tracking number.
Fulfillment & Dispatch Origin
All orders are carefully handled and dispatched from our primary operations facility:
Azenta, Inc.
1612 Centeno Ln
Laredo, TX 78046
Address Accuracy & Shipping Liability
Please ensure that your shipping address is entered correctly at checkout. Azenta, Inc. is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for re-shipping charges.